Last updated March 21, 2024

 

1. Please read carefully

This is a comprehensive Privacy Notice carefully drafted to indicate with absolute clarity how the FocusKPI, Inc. ("Company") with its affiliated product NetPoint.AI (“NetPoint”, “we”, “our”, or “us”) may proceed to collect, store, use, and/or share ("process") your information in case you choose to use our varied services ("Services"). For example, this happens when you:

• Choose to visit our product website at https://netpoint.ai, or any website of ours that links to this privacy notice

• Engage with us in other related ways, including any sales, marketing, or events

 

We assure you to very carefully go through this Privacy Notice because it will go a long way in informing you about your rights and the options that are available to you so as to ensure that your privacy is well protected. But, in case, any questions or concerns still prevail, please contact us at info@focuskpi.com.

 

2. What information do we collect?

To provide you the Services, we must collect Personal Information relating to an identified or identifiable natural person (“Personal Information”). We collect Personal Information you provide us, from your use of the Services, and from other sources. Here are the types of Personal Information we collect about you:

 

• Information you provide us. When you register for our Services, sign up for any NetPoint events(e.g. demo, webinar), subscribe to newsletter(s), use any of our Services; and/or when you contact us directly by any communication channel (e.g., feedback form, emails), you may provide us Personal Information, such as name, email address, phone number, information you include in your communications with us and with other users on our platform.  

 

• Information we collect when you use the Services. When you visit, interact, and/or use any of our Services, we may collect aggregated usage Personal Information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying Personal Information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.

 

3. Why do we collect your information?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To assist with the establishment and authentication of user accounts, as well as the overall management of these accounts. We may process your information to facilitate account creation, login, and maintenance.

• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

• To respond to user inquiries and support users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

• To enable user-to-user communications. We may process your information if you choose to use any of our services that allow for communication with another user.

• To save or protect an individual's vital interest. We may process your information as a precautionary measure.

 

4. How long do we keep your information?

Your personal information will be retained only for the duration necessary to fulfill the objectives outlined in this privacy notice, unless legal obligations such as tax, accounting, or other legislative requirements necessitate a more extended retention period. No purpose in this notice will require us to keep your personal information for longer than the period of time in which users have an account with us.

 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

5. How do we keep your information safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

 

6. Do California Residents Have Specific Privacy Rights?

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

 

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

 

7. Do we make updates to this notice?

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

 

8. How can you contact us about this notice?

If you have questions or comments about this notice, you may contact us:

• By email: info@focuskpi.com

• By phone number: +1 408-889-1014

• By post: 1601 McCarthy Blvd, Suite R-5, Milpitas, CA 95035